Know your rights before buying. Complete comparison of dead pixel warranty policies across all major monitor brands.
Most manufacturers allow 3-5 dead pixels on new monitors, but policies vary significantly. ASUS and Dell offer the most consumer-friendly policies, while budget brands often have stricter limitations.
| Brand | Dead Pixels Allowed | Warranty Period | Rating |
|---|---|---|---|
| ASUS ROG | 0 tolerance (premium models) | 3 years | Excellent |
| Dell UltraSharp | 0 tolerance (30 days) | 3 years | Excellent |
| LG Gaming | 3 pixels maximum | 2 years | Good |
| Samsung | 5 pixels maximum | 1 year | Fair |
| AOC | 7 pixels maximum | 1 year | Poor |
Completely black pixels that don't light up at all. These are the most noticeable and problematic type of pixel defect, especially on bright backgrounds.
Pixels permanently stuck on one color (red, green, or blue). More common than dead pixels and sometimes repairable through software.
Bright pixels that are always white or extremely bright. Less common but very noticeable on dark content.
Zero dead pixel guarantee for the first 30 days. Any dead or stuck pixel will result in immediate replacement.
ASUS offers the most consumer-friendly dead pixel policy in the industry. Their premium ROG gaming monitors come with a "Zero Bright Dot" guarantee that covers:
Pro Tip: ASUS often extends this policy to their ProArt professional monitors, making them excellent choices for content creators who need perfect displays.
Zero dead pixel guarantee with advanced exchange service. Replacement shipped before you return the defective unit.
Dell's UltraSharp monitors feature their "Premium Panel Guarantee" which includes:
Business Advantage: Dell's commercial warranty includes on-site service for business customers, making them ideal for professional environments.
Maximum 3 dead pixels allowed. OLED models have additional burn-in protection coverage.
LG's warranty policy varies by monitor series but generally includes:
OLED Special: LG's OLED monitors include burn-in protection features and warranty coverage that specifically addresses image retention issues.
Up to 5 dead pixels allowed depending on screen size and resolution. Curved display specific coverage included.
Samsung follows industry-standard policies with some variations:
Note: Samsung's curved monitors have specific coverage for panel uniformity issues that are common with curved displays.
Protects consumers from unfair warranty practices and requires clear warranty terms disclosure.
Some states extend lemon law protection to electronics with repeated defects.
Many credit cards offer purchase protection that extends beyond manufacturer warranties.
2-year mandatory warranty with right of repair or replacement for defective goods.
Goods must be of satisfactory quality and fit for purpose, with up to 6 years protection.
Consumer guarantees that can't be excluded, including rights to repair or replacement.
Contact manufacturer support with model and serial number ready.
Submit photos, test results, and purchase documentation.
Support may request additional tests or troubleshooting steps.
Claim reviewed by technical team and warranty department.
Repair, replacement, or refund processed according to policy.
Present clear evidence and remain factual. Emotional appeals are less effective than technical documentation.
Reference specific warranty terms and local consumer protection laws when appropriate.
If initial support denies claim, request supervisor review and consider social media escalation.
Consider store return policies, credit card protection, or third-party warranties as backup options.
| Monitor Category | Average Price | Warranty Value | Recommendation |
|---|---|---|---|
| Budget Gaming ($200-400) | $300 | Medium - Standard policies sufficient | Focus on retailer return policy |
| Mid-range Gaming ($400-800) | $600 | High - Premium warranty valuable | Choose brands with better policies |
| High-end Gaming ($800+) | $1200 | Critical - Zero tolerance essential | ASUS ROG or Dell UltraSharp only |
| Professional/Creator ($1000+) | $1500 | Critical - Business impact | Professional grade warranty required |
Dead pixels significantly impact resale value and user experience. Our analysis shows:
Don't rely on warranty policies alone. Always test monitors before purchasing using our comprehensive testing tools.